Our commitment to you
We respect and uphold your right to privacy protection under the Australian Privacy Principles, as outlined in the Privacy Amendment (Enhancing Privacy Protection) Act 2012. This regulates how we collect, use, disclose and hold your personal information.
We are committed to best practice to ensure your privacy is protected and respected.
How we collect and use your personal information
We only collect information with your consent. Some information we collect is for the purpose of meeting government requirements. Reports to government contain only de-identified data. We are open and transparent about the way in which your information is held and used.
As a client or family member, you have the option to have your information recorded under a pseudonym.
We seek your assistance in keeping your information accurate, up-to-date, complete and relevant.
How we hold your information
We employ high standards of IT security to prevent unauthorised access, misuse or loss of your information.
Disclosure of your information
Within the organisation
Sharing your information between staff occurs only on a need-to-know basis. Access to sensitive information is subject to higher levels of restriction. As a client or family member, you can customise your options for levels of access to your information by non client services staff (e.g. marketing communications), and you should contact your Client Relationship Manager for details.
Sharing your information with external parties occurs only within strictest protocols and in line with legislation. Your personal information will not be shared externally without your permission, unless required by law (e.g. matters of child protection).
For questions about access and corrections to your information:
- Clients and families – please contact your Client Relationship Manager
- Donors – please contact Donor Enquiries on 1300 136140
- Others – please contact 02 9975 8000
To make a complaint, please go to our Feedback page.
If you have any questions about privacy, please contact: